Livestream FAQs

Do I need anything special to view the livestream?

No, Any basic computer, tablet or current smartphone will work. The biggest factor to viewing is your Internet connection speed. Most people connect at home via Wi-Fi, so not only is your connection speed important, you must also have a strong Wi-Fi signal. If you experience buffering, try getting closer to your router location. If you can view YouTube videos without a problem then the live stream will be fine. Be sure to close down all other devices that may be drawing your signal. 

What if I get disconnected or the video freezes during a live event? 

Refresh your browser page, this will reset the connection. 

Does it matter what browser I use? 

No, Chrome, Safari, Firefox, Explorer or Microsoft Edge will work. IT IS IMPORTANT TO MAKE SURE YOU HAVE THE LATEST VERSION. If you are not sure how to do this then please Google how to update. If you are having a problem on one platform, then try switching to another browser. 

Can I view it on my cell phone? 

Yes, any current 4G or 4G LTE smartphone will work. 4G LTE is superior for live stream viewing. The biggest factor will be your cell phone signal strength. If you are unsure of what type you have, please contact your provider. 

Is there anything I can do to make sure there are no viewing issues?   

Yes, beside following the above suggestions, you can test your connection speed at: Test Internet Speed Once on the page, click on the arrow, and you will get your upload and download speeds. You will need a minimum of 5Mbps download speed to view without any issues. The more, the better; upload speed is not important for viewing. Your individual connection speed is also influenced by other users on the same network (Wi-Fi or connected), e.g. another member of the household that is playing games on the internet or watching a movie online. Also, other households using the same provider at the same time can influence the bandwidth speed. 

In addition, it’s a good idea to clear your browser cache before the event. You can find out how to do that by going to this link: How to Clear Cache Once there, just select the browser you are using.

What is a Zoom Q&A session?  

The Zoom Q&A sessions are designed to provide livestream attendees with the opportunity to ask Rupert questions during the retreat. To express your interest in asking a question, you can simply click on the 'raise hand' icon while in the meeting. Francesca or Neil will then add you to the queue and inform you when your turn is approaching.

Do I need to do anything to prepare for this?   

All that is needed is a computer, tablet, or phone with internet access and to download Zoom software, which allows you to join the meeting. 

If you are new to the Zoom platform, you can visit the Zoom download webpage in advance to download the necessary software: Download Zoom

If you already have Zoom installed, please ensure you have the latest version by following this link: Update Zoom

Keeping the software up-to-date will help minimise potential technical issues.

For an optimal experience, we recommend using a wired connection if available. If you are using Wi-Fi, try to close all or most other devices using the same signal. For mobile devices, a 3G or 4G connection is required.

If I miss a live session, will I be able to view it?

Yes, the recording links will typically be made available within 2 hours following the end of each session. You will have access to the recordings for a specified period of time after the retreat ends. Kindly refer to the event page for details regarding the duration of the access period after each specific retreat. 

I would like to download and keep the session recordings, is this possible?

The edited and downloadable recordings of all the sessions will be available to purchase by attendees at a discounted price. You will be able to pre-order these downloads via the event Attendee Portal by clicking on Pre-order Media and following the payment instructions. 

If pre-ordered, the edited and downloadable recordings will be completed and added to your account in approximately 4 to 5 weeks. You will receive an email notification when they are in your account and ready for viewing under the My Downloads tab.


Upcoming Livestream Schedules


The Garrison Institute - 8th to 15th October 2023
The Vedanta - 11th to 18th November 2023