Technical Queries

How to download eBooks and boxsets to iPhone & iPad?

• If you are experiencing difficulties in opening the zip folder on your iPhone 
  I have included a guide below, which I hope will help.

  To open zip folders on your iPhone, please follow these troubleshooting steps:

  Install a file management app: On the App Store, search for and install a file management app such as iZip, Documents by Readdle, or Files by Google.

  Locate the zip folder: Launch the file management app and navigate to the location where the zip folder is saved on your device. It could be in the Downloads folder or any other directory where you saved it.

  Extract the zip folder: Tap on the zip folder to select it, then look for an extract or unzip option within the file management app. This option may vary depending on the app you choose, but it is usually indicated by an icon or a menu item labelled "Extract" or "Unzip." Tap on it to extract the contents of the zip folder.

  Access the extracted files: Once the extraction process is complete, you will find the extracted files in a new folder or within the same location as the zip folder. You can now open and view the individual files or use them as needed.

How to download eBooks and boxsets to Android?

• To open zip folders on your Android phone, please follow these troubleshooting steps:

  Install a file manager app: Ensure that you have a file manager app installed on your Android phone. If you don't have one, you can find a variety of file manager apps available for free on the Google Play Store. Popular options include ES File Explorer, Solid Explorer, or ZArchiver.

  Locate the zip folder: Launch the file manager app and navigate to the location where the zip folder is saved on your phone. It could be in the Downloads folder or any other directory where you saved it.

  Select and extract the zip folder: Tap on the zip folder to select it, then look for an extract or unzip option within the file manager app. This option is typically represented by an icon that resembles a folder with a zipper or a downward arrow. Tap on it to extract the contents of the zip folder.

  Access the extracted files: Once the extraction process is complete, you will find the extracted files in a new folder or within the same location as the zip folder. You can now open and view the individual files or use them as needed.

How to download and open Zip file on a PC?

• To open zip folders on your PC, please follow these troubleshooting steps:

  1. Locate the zip folder: Navigate to the location where the zip folder is saved on your PC. It could be in your Downloads folder or any other directory where you saved it.

  2. Extract the zip folder: Right-click on the zip folder and select the "Extract" or "Extract All" option from the context menu. If prompted, choose the destination folder where you want to extract the contents of the zip folder.

  3. Access the extracted files: Once the extraction process is complete, you will find the extracted files in the destination folder you specified. You can now open and view the individual files or use them as needed.

  4. Most modern versions of Windows have built-in support for opening zip folders, but if you encounter any difficulties or need more advanced features, you can also consider using third-party compression software such as WinRAR, 7-Zip, or WinZip.

How to download and open Zip file on a Mac?

• To open zip folders on your Mac, please follow these troubleshooting steps:

  Locate the zip folder: Navigate to the location where the zip folder is saved on your Mac. It could be in your Downloads folder or any other directory where you saved it.

  Extract the zip folder: Double-click on the zip folder to automatically extract its contents. This action will create a new folder with the same name as the zip folder, containing the extracted files.

  Access the extracted files: Once the extraction process is complete, you can open and view the individual files by double-clicking on them or using the appropriate software for each file type.

  By default, Mac OS has built-in support for opening zip folders. However, if you prefer more advanced features, you can consider using third-party compression software such as The Unarchiver, Keka, or WinZip for Mac.

Where are my eBooks and box sets downloads?

• They would have been emailed to you.

  To access your downloads, please follow these steps:

Make sure you are logged in to Rupert's website.

If you are logged in, you should see your name in the top-right-hand corner; click on that, so you see a dropdown menu.

Click on My Downloads

You should now find your downloads listed below.

You can also go directly to the My Downloads page by clicking on the link below:

https://rupertspira.com/account/purchases/media

Problems Downloading MP3 / MP4

• Video

There are a few potential reasons for the download problem and steps you can take to address it:

Verify the Download Link: First and foremost, double-check that you are using the correct download link for the full video. Sometimes, multiple links can be confusing, leading to incomplete downloads.

Clear Browser Cache: Suggest clearing your browser cache and cookies before attempting to download the video again. Cached data can sometimes interfere with downloads.

Use a Different Browser: Ask the user to try using a different web browser. Browser extensions or settings might affect the download process, and using an alternative browser can help identify if this is the issue.

Check Internet Connection: Ensure that the user has a stable and reliable internet connection during the download. A weak or intermittent connection could cause interruptions.

Disable Antivirus/Firewall: Some security software, such as antivirus, firewall or VPN may occasionally block certain downloads. If so, I would suggest to temporarily disable any such software and try the download again.

Download Manager: If the file is particularly large, recommend using a download manager tool. These tools can help with more stable and reliable downloads, especially for large files.

• Audio

To start with, we can explore a few potential reasons for the download problem and steps you can take to address it:

Verify the Download Link: First and foremost, double-check that you are using the correct download link for the full video. Sometimes, multiple links can be confusing, leading to incomplete downloads.

Clear Browser Cache: Suggest clearing your browser cache and cookies before attempting to download the video again. Cached data can sometimes interfere with downloads.

Use a Different Browser: Ask the user to try using a different web browser. Browser extensions or settings might affect the download process, and using an alternative browser can help identify if this is the issue.

Check Internet Connection: Ensure that the user has a stable and reliable internet connection during the download. A weak or intermittent connection could cause interruptions.

Disable Antivirus/Firewall: Some security software, such as antivirus, firewall or VPN may occasionally block certain downloads. If so, I would suggest to temporarily disable any such software and try the download again.

Download Manager: If the file is particularly large, recommend using a download manager tool. These tools can help with more stable and reliable downloads, especially for large files.
 

Network issues

• Usually, network errors are related to the connection between your internet network and your computer could be the issue. To help you resolve this, please try the following troubleshooting steps:

  Restart your devices: Begin by restarting your computer, modem, and router to refresh the network connections. Sometimes, a simple restart can resolve minor network issues.

  Check physical connections: Ensure all cables are securely plugged in and there are no loose or damaged connections. Sometimes, network problems can be caused by a loose cable or a faulty connection.

  Verify network settings: Confirm that your device's network settings, such as IP address and DNS configuration, are correct. Incorrect settings can lead to connectivity issues and can be adjusted to restore proper network functionality.

  If these steps do not resolve the issue, I recommend referring to the troubleshooting guide I mentioned earlier. You can access it by clicking on this link: https://www.wikihow.com/Fix-Common-Computer-Network-Issue